Frequently asked questions.
Plain answers on how we work and how the CLEAR Care Plan works.
General questions
Are you licensed?+
Yes. CLEAR Plumbing & Drain is licensed and regulated by the Texas State Board of Plumbing Examiners. Our responsible master plumber license is listed in the footer of every page.
Do I get the price in writing first?+
Yes, every time. We show you the problem with photos or camera footage, then give you an upfront price before any work starts. If the scope changes, we stop and get your approval first.
Why don't you give prices over the phone?+
Every home is different. We'd rather see the problem and give you one price you can count on than guess low and surprise you later. Some work, like our water heater packages, has a set price because the job is the same every time.
Why do you charge a $99 service call?+
It covers a licensed plumber's visit, the full CLEAR Standard check, and your photo report. CLEAR Care members never pay it.
Will you push me into work I don't need?+
No. We show you photos, explain what they mean, and give you options. What needs attention now and what can wait are clearly marked. You decide.
What payment methods do you accept?+
All major credit cards. Financing is available for larger projects through our financing partner.
What warranty do you provide?+
One year on our workmanship, standard. CLEAR Care members get two years on our work.
How do I schedule?+
Book online in about a minute, or call (469) 564-5212. We work Monday to Saturday, 7am to 7pm. Members go to the front of the line.
CLEAR Care Plan
Is this a home warranty?+
No. CLEAR Care is a maintenance and savings plan. It doesn't pay for repairs or replacements. It lowers what you pay for them, waives fees, and includes yearly visits.
When do my savings start?+
Right away. Join before we start the work and your 10% member pricing applies to that job.
Is there a contract?+
Monthly members commit to 12 months, billed monthly. Annual members pay $290 once and save $58 compared to monthly billing. Memberships renew automatically, and we'll remind you 30 days before your renewal date.
Can I cancel?+
Yes, anytime, by calling (469) 564-5212 or emailing hello@clear.plumbing. If you cancel during your first 12 months, you repay the member discounts you received, minus the dues you've paid.
What do the yearly visits include?+
A yearly Comprehensive plumbing inspection of fixtures, shutoffs, supply lines, and drains with a same-day photo report, a yearly water heater flush, and a fall winterization visit.
What is the ALL CLEAR drain treatment?+
At your visit we treat every drain in your home, not just the one that's slow, and we leave the rest of the bottle with you.
Does it cover more than one home?+
One membership covers one home address.
Do member discounts apply to emergencies?+
Yes, and members never pay an after-hours or weekend surcharge.
Still have a question?
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